CONSUMER PROTECTION COUNCIL,NIGERIA (CPC) What have actually become of some consumer, protection policies in Nigeria such as standard organization of Nigeria act of 1976, National Agency for Foods and Drugs Administration Control (NAFDAC) counterfelt and take drugs (MISC, Provision) Decree of 1989, National Drug Law enforcement Agency act of 1989. ... Nigeria. Consumer Awareness and Education The consumer protection regime in Nigeria is primarily plagued by illiteracy amongst most Nigerian consumers and lack of awareness of their consumer rights. CONSUMER PROTECTION CONSUMER PROTECTION POLICY IN NIGERIA (A CASE STUDY OF SURVEY OF CONSUMERS IN ENUGU STATE) ABSTRACT Marketing as a profession and an academic discipline has undergone a rebirth which has made it’s principles more embracing and positive in it’s everyday application in improving product innovation. Achieving Consumer Rights Protection In Nigeria. 1.1 What legislation, regulations and guidelines are relevant to consumer protection in your jurisdiction? Nigeria sustained the growth trajectory seen in the last three quarters, as the economy recorded a real growth rate of 4.03% y/y in Q3 2021. The Federal Competition and Consumer Protection Commission (the "Commission") was established by the FCCP Act for the purpose of administering the Act and reviewing economic activities in Nigeria. Federal monarchy, a federation of monarchies; Federation, or Federal state (federal system), a type of government characterized by both a central (federal) government and states or regional governments that are partially self-governing; a union of states; Federal republic, a federation which is a republic; Federalism, a political philosophy SIGNIFICANCE OF THE STUDY . 2.0 Literature Review This work forays into the main aspects of this body because of its essence in the consumer protection arena. What NDIC is saying. Passed in February 2019, the Federal Competition and Consumer Protection Act has the protection of the consumer’s welfare as one of its core objectives. The logical conclusion that readily flows from the context analysis of this study is that the Courts, relevant Consumer Protection Statutes and Regulatory Agencies have failed to offer the desired and much expected protection to the Consumer. Federal Competition and Consumer Protection Commission | FCCPC is the apex consumer protection agency in Nigeria established to improve the well-being of the people. Banwo & Ighodalo. 4.1.2. There are many regulatory bodies in Nigeria charged with the monitoring, control, regulation and execution of government policies among organizations and companies in the country. Introduction A very difficult task which we had to tackle at … The focus of this study is on the state of consumerism and consumer protection in Nigeria, with particular attention on the Consumer Protection Council Act, CAP C25, 2004. and products is the Standards Organization of Nigeria (SON). e. Not be misleading or deceptive. Right to Information: Provision of information to enable informed consumer choice; and protection from misleading or deceptive advertisement and labelling. THE Federal Competition and Consumer Protection Commission (FCCPC), the Central Bank of Nigeria (CBN) and the Economic Financial Crimes Commission (EFCC) are set to commence investigations into the illegal practices of digital money lenders in the country. 1. CONSUMER PROTECTION IN NIGERIA Consumer protection can be viewed as the totality of efforts geared at preventing consumer exploitation. The ICLG Consumer Protection 2021 provides practical cross-border insight into consumer protection laws and regulations in 15 jurisdictions including Nigeria, and covers common legal issues relating to substantive provisions, enforcement action, remedies and anticipated reforms, among others. Protection Council of Nigeria (CPC), to protect and safeguard the rights of consumers against unwholesome practices of producers and suppliers. FCCPC is the apex consumer protection agency in Nigeria established to improve the well-being of the people. The Federal Trade Commission ("FTC") recently issued an enforcement policy cautioning companies engaged in "negative option marketing" of potential legal action if the sign-up process for subscription services fails to … The Federal Competition and Consumer Protection Act, 2018 ("FCCPA") is the primary legislation which governs and protects the rights of consumers in Nigeria. The role of these agencies is to make sure that the rights of consumers and Nigerians in general are secured and protected. Has the consumer protection organisations in Nigeria succeeded in eliminating fake and adulterated products in Nigeria? In order to control the market, the government has introduced a number of laws giving customers rights about the quality of the goods they buy. However, there is a distinction to be made between data protection and untraceable data. Has the consumer protection organisations in Nigeria succeeded in eliminating fake and adulterated products in Nigeria? The telecommunications sector in Nigeria is an active participant in this development as seen in the accelerated growth of the industry with one innovation replacing According to the report, most African countries with data protection legislations lack independent data protection authorities meant to enforce legal compliance. The Federal Competition and Consumer Protection Commission (FCCPC), has said electricity again topped its 2021 consumer related complaints chart just like in 2020. In Nigeria, protection of the consumer has taken backstage which is seen as not paramount to business and manufacturers. Consumer Fraud Reporting is an free online service to warn consumers about specific types of financial and other scams via the internet and provide a means to report scams and fraud. Chief Executive Officer of the Commission, Mr Babatunde Irukera, disclosed this in an interview with NAN in Abuja on Sunday. B. Kanyip, published by Anonim which was released on 17 December 1997. Duty of State Committee The Chairman of the Kano Anti-Corruption Commission, Barrister Mahmud Balarabe, who disclosed this said Alkarya has been detained after he was caught in the act. Through consumer protection, the government ensures that consumers derive maximum satisfaction from the services available in the market. This was stated on Sunday by the chief executive officer of FCCPC, Babatunde Irukera, the chief executive officer of FCCPC in Abuja. This article is written by Shreyak Patnaik, a third-year student pursuing B.A LL.B from Symbiosis Law School, Hyderabad.This article deal with the Consumer Protection Act, 2019, the changes the act has gone through, the relevant … Nigeria's Secret Police, DSS Arrests Kano Consumer Protection Council Chairman, Gen. Dambazau. The Consumer Protection Council Act is provided for under Chapter C25, Laws of the Federation of Nigeria 2004. ( Laws of the Federation of Nigeria, 2004 SON ACT 2004). Protection Council of Nigeria (CPC), to protect and safeguard the rights of consumers against unwholesome practices of producers and suppliers. The Consumer Protection Council established by the Consumer Protection Council Act 7 is the most direct consumer administrative agency in Nigeria, others are the National Agency for Food and Drugs Administration and Control 8 to control and standardise the manufacture, importation, sale, advertisement of regulated 2(a) Access Device. Director of Quality Assurance of Kano Consumer Protection Council arrested for allegedly receiving bribe Mr Bello Alkarya, Director of Quality Assurance of Kano state's Consumer Protection Council has been arrested by the Kano state Public Complaints and Anti-Corruption Commission (PCACC) for allegedly receiving bribe. In this part one of our series on the comprehensive state consumer data protection acts, we walk you through the thresholds for determining the applicability of the new laws. Whilst the Competition and Consumer Protection Tribunal (the “Tribunal”) was created by the FCCP Act to handle issues and The Consumer Protection Council (CPC) is an agency of the Government of Nigeria with the mandate of addressing consumers' complaints, providing consumer education, and encouraging trade, industry, and professional associations to develop and enforce quality standards designed to safeguard the interests of consumers. parts of the universe, the concept of Consumer Protection is same in Nigeria. Nigeria, to promote and protect the interest of consumers over all products and services. We’re improving the industry by offering unbreakable high-speed Internet, setting a unique high standard for customer care, and bringing accessible, affordable connectivity to all, anywhere in Nigeria. The protection and advancement of consumer interests have therefore become a major concern to the government. public policy vis-à-vis consumer protection in Nigeria and recommends that much still need to be done. Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices in order to gain an advantage over competitors or to mislead … By. The Consumer Protection Council Act (1992 No. “The consumer in developing countries is sick, not necessarily in a physiological sense, but in the Legal sense The Director of Quality Assurance of the Kano Consumer Protection Council, Bello Alkarya, popularly known as Nigeria, has been arrested for allegedly receiving bribes. In order to control the market, the government has introduced a number of laws giving customers rights about the quality of the goods they buy. The EPSRA should also be amended and reinforced with more consumer protection principles to reflect the constitutional imperative for consumer protection in the NESI. Consumer protection seeks to promote a fair, accessible and sustainable market place for consumer products and services. 4. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class. The EPSRA should also be amended and reinforced with more consumer protection principles to reflect the constitutional imperative for consumer protection in the NESI. a. The Act was considered significant for several reasons. Dambazau is also the Chairman of the state Consumer Protection Council. Atiku M. Jafar is a past National President of the Law Students’ Association of Nigeria and a young researcher in Energy Law.’ Source: Opinion Nigeria The Emir of Kano, Aminu Ado Bayero, influential individuals, who visited the Nigerian Communications Commission (NCC) pavilion as well as telecom consumers, who participated at the ‘NCC Special Day’ at the recently-concluded 42nd edition of the Kano International Trade Fair, 2021 in Kano State, have commended the Commission for its various … Consumer Lawyers in Lagos, Nigeria +234 803 826 7683. Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace.Consumer protection measures are often established by law. 2.0 Literature Review protection in Nigeria, the consumer stakeholder group must be taken into account. The Federal Competition and Consumer Protection Commission (FCCPC) has stated that the joint committee tackling violation of consumer rights in the money lending industry will shut down illegal businesses. What have actually become of some consumer, protection policies in Nigeria such as standard organization of Nigeria act of 1976, National Agency for Foods and Drugs Administration Control (NAFDAC) counterfelt and take drugs (MISC, Provision) Decree of 1989, National Drug Law enforcement Agency act of 1989. Even amongst the educated class, the level of awareness of consumer rights is considerably low. Consumer Protection Unit, Department of Trade and Consumer Protection: Brazil: Administrative Council for Economic Defense (CADE) Office of Consumer Protection and Defense, Ministry of Justice: Brunei Darussalam: Brunei Competition Commission Competition and Consumer Affairs Department, Department of Economic Planning and Development: … It is an act to provide for the establishment of the consumer protection council and for matters connected therewith. ( Laws of the Federation of Nigeria, 2004 SON ACT 2004). If you have a specific issue or topic, please submit using the web form. e. Not be misleading or deceptive. CONSUMER PROTECTION POLICY IN NIGERIA (A CASE STUDY OF SURVEY OF CONSUMERS IN ENUGU STATE) ABSTRACT Marketing as a profession and an academic discipline has undergone a rebirth which has made it’s principles more embracing and positive in it’s everyday application in improving product innovation. It is designed to protect consumers from unscrupulous producers and service providers. To encourage the adoption of appropriate measures to ensure that products are safe for either intended or normally safe use. The joint committee addressing the violation of consumer rights in the money lending industry will shut down illegal businesses at the beginning of its application, says the Federal Commission on … Continue Reading. CPC is established under Consumer Protection Council Act, Cap 25, 2004 Laws of the Federation of. M. Nuruddeen and Y.B. This work forays into the main aspects of this body because of its essence in the consumer protection arena. and products is the Standards Organization of Nigeria (SON). Nigeria, being a pro-consumer state with a population of about 170 million people9, must take steps to ensure that its people have smooth recourse to remedies for breach of their rights. Nigeria's Secret Police, DSS Arrests Kano Consumer Protection Council Chairman, Gen. Dambazau Dambazau is also the Chairman of the … Put procedures in place to ensure that an oral explanation of the document is provided to the consumer in a language that he or she understands if: a. the consumer requests; or b. it is reasonably obvious that the consumer is illiterate or visually It is not legal advice. 9 months ago. Confonet & NCDRC are consumer protection sites developed and maintained by: National Informatics Centre, Ministry of Communication & Information Technology (GoI). If you live in Lagos, the CBN has an office on Lagos Island. The majority of rights and protections for UK consumers can be found in the Consumer Rights Act 2015 (‘CRA’).The CRA, which came into force on 1 October 2015, consolidated and clarified various existing UK consumer protection legislation. While this arrangement served to protect the rights of consumers of financial products and services, it was limited in scope as it did not address the poor level of … This role will partner with providers, regulators and civil society to conduct research which develops the next generation of solutions for digital financial … The level of consumer awareness in Nigeria is still relatively low, thus culminating in the near absence of consumerism or action against unwholesome business practices. In furtherance of its statutory responsibility to promote confidence in the financial system, the CBN had over the years implemented a measure of consumer protection mainly in the form of customer complaint management. Supremacy of the Federal Competition and Consumer Protection Act. IPA is seeking a Consumer Protection Embedded Lab Manager to support the Consumer Protection Research Initiative in Nigeria, which partners with providers, regulators and civil society to conduct research which develops the next generation of solutions for digital financial services in emerging markets. Regulatory Schemes in Nigeria. 6500 - Consumer Financial Protection Bureau Supplement I to Part 1005—Official Interpretations Section 1005.2 Definitions . The Q3 2021 growth rate represents a decline of 0.98% when compared to the preceding quarter (5.01%), but reflects a sharp uptick of 7.65% relative to the growth rate recorded in The laws and regulations governing gambling in Nigeria can be a little confusing because there is no cut and dried law or legislation that solely addresses gambling in Nigeria. So as to guarantee standards with guidelines and […] 5. Therefore, many commentaries about the FCCPA focus on this new competition regime. On the 28 th of February 2020, Social Media was abuzz with reports from a distressed user about the hike in the price of hand sanitizers, at over 300% of the original price, in the wake of the Corona Virus epidemic which a patient was recently diagnosed with in Nigeria. The term consumer protection covers a wide range of areas including: a) Unsafe products and goods. SECTION 1. Download The Consumer and Consumer Protection in Nigeria Books now!Available in … Federal Competition and Consumer Protection Act Federal Competition and Consumer Protection Act The Federal Competition and Consumer Protection Act was enacted by the National Assembly in December 2018, and subsequently signed into law by President Muhammadu Buhari in January 2019. Atiku M. Jafar is a past National President of the Law Students’ Association of Nigeria and a young researcher in Energy Law.’ Source: Opinion Nigeria 3. The focus of this study is on the state of consumerism and consumer protection in Nigeria, with particular attention on the Consumer Protection Council Act, CAP C25, 2004. Adeola Oyinlade & Co. is a full-service law firm with its head office in Lagos, Nigeria that offers a variety of legal services to a vast range of national and foreign clients. It is set up to help in the protection of the consumers in Nigeria and to perform some other function like:-. March 19, 2019. The main aim of this project is to … Policy is Your letter of Complaint should be addressed to the Director, Consumer Protection Department. Provides an overview of the key privacy and data protection laws and regulations across the globe. c) Fraudulent misleading or unfair trade practices d) Insufficient information to exercise a product buying decision or a product decision to use the goods or services. Nigeria Consumer Protection Dodd-Frank, Consumer Protection Act. Consumer Protection Council Act, CAP C25, La ws of the Federation of Nigeria, 2004, S. 8 Page 21 of 21 his/her complaint or the nature of redress accorded him/her through the … Awareness creation is a key tool in this regard. Recently, Nigeria also enacted a legal framework that protects consumers’ rights online. For over 20 years, Coollink.ng has been committed to changing the way people think about the Internet. Consumerism on the other hand is the efforts of Notwithstanding the provisions of any other law but subject to the provisions of the constitution of the Federal Republic of Nigeria, in all matters relating to competition and consumer protection, the provisions of this Act shall override the provisions of any other law. Examples. Electricity, banking, aviation top Nigeria’s consumer complaint chart in 2021— FCCPC According to the Federal Competition and Consumer Protection Commission (FCCPC), electricity will once again topped the list of consumer complaints in 2021, as it did in 2020. In a nutshell, it is empowered to; Eliminate hazardous & substandard goods from the market. ABSTRACT. The FCCPC came into existence as a result of the Federal Competition and Consumer Protection Act (Cap. Conceptual Framework Policies constitute the framework, the lever, the plank, and the backbone for meaningful decisions. The Global Transaction Forecast (Report) issued by Baker Mckenzie and Oxford Economics predicts that merger and acquisition (M & A) transactions in Nigeria will continue to rise. Standard Organization of Nigeria (SON) Consumer Protection Council (CPC) Directorate of Consumer Protection (DCP) National Agency for Food and Drug Administration and Control (NAFDAC) Nigerian Communications Commission (NCC) Economic and Financial Crimes Commission … parts of the universe, the concept of Consumer Protection is same in Nigeria. The Federal Competition and Consumer Protection Commission (FCCPC), has said electricity again topped its 2021 consumer related complaints chart just like in 2020. The Legal Framework. “Consumer protection does not only safeguard the data privacy rights and dignity of users but build trust which is critical for the growth of any business,” Kigozi tells SciDev.Net. The Federal Competition and Consumer Protection Commission (FCCPC) says electricity has again topped its 2021 consumer related complaints chart just like in 2020. The consumer protection council was established under decree 66 of 1992. It was created in September 2001 by the Commission through the provision of Chapter VII of Nigerian Communications Act (NCA 2003), in particular, Part I of the chapter which deals with Consumer Protection and Quality of Service. Nigeria Consumer Protection in Digital Finance Survey. Bank of Nigeria. There are specific thresholds for determining whether each state's law applies to your company. This page provides direct links,phone numbers and infromation about Government Agencies to which you may report suspected frauds and scams. on. Petroleum jelly is a simple yet wonderful product that provides a host of benefits for your skin. Consumer protection in Nigeria had remained at the lowest ebb in spite of the prevalence of administrative and regulatory framework. Ltd filed a complaint under the Consumer Protection Act, against KPTC, claiming damages in the sum of Rs.99.900 for the delay in the supply of electricity”, also the Case of Dr. Arnid Shah V Kamlaben Kushawa- The plaintiff alleged that his son died due to the administration of a wrong treatment by the doctor. Speaking at the event, the NDIC chief said, “Banks can only effectively perform their role in the economy when they are healthy, safe and sound, and as such expected to be highly liquid, adequately capitalized, with high-quality assets and robust risk management systems at all times.This is why the banking sector is exceptionally important for … The Federal Competition and Consumer … Electricity, banking, aviation top Nigeria’s consumer complaint chart in 2021— FCCPC According to the Federal Competition and Consumer Protection Commission (FCCPC), electricity will once again topped the list of consumer complaints in 2021, as it did in 2020. b) Quantitively deficient goods and services. Consumer protection regulatory agencies in Nigeria are responsible in fighting against poorly designed products by business organizations in order to ensure the fair treatment of Nigerians, they also receive the important and necessary information in order to make informed decisions, that will protect against goods hazards. The Federal Competition and Consumer Protection Commission (FCCPC) commonly known as Consumer Protection Council (CPC) is the highest agency that protects consumers’ interest in Nigeria. CONSUMER PROTECTION COUNCIL ACT ARRANGEMENT OF SECTIONS PART I Establishment of Consumer Protection Council, etc. The consumer protection council was established under decree 66 of 1992. While in Nigeria, the federal government is said to have abandoned a previous draft text and is working to put together a new one, India is hoping a report on its own draft regulation can be adopted later this month so it be tabled in … Nigeria is an increasingly important market and manufacturing center for the African consumer product sector. Consumer protection is more and more becoming a topical issue in this country. LEGAL REGIME FOR THE PROTECTION OF CONSUMERS OF FINANCIAL SERVICES IN NIGERIA. The power sector reform saw to the enactment of the Electric Power Sector Reform Act 2005, which creates a foundation for the protection of electricity consumers in Nigeria. In 2018, the Federal Competition and Consumer Protection Act (“the Act”)was signed into law. Synopsis : The Consumer and Consumer Protection in Nigeria written by Felicia N. Monye, published by Anonim which was released on 19 December 2021. Right to Choose: Access to a variety of quality products and services at competitive prices. Abdulla, ‘Critical Analysis of the Legal and Infrastructural Frameworks for E-Commerce and Consumer Protection in Nigeria’ (2017) 5(4) The International Journal of Business and Management 58-62, 59. Any information obtained from a live chat agent is informal guidance. Consumers in Nigeria is constantly abused but had permanently remained unresponsive to various forms of trade malpractices distributed by sellers/producers. Nigeria has an active capital market with over 161 companies listed on the exchange and a market capitalization of 38.351 trillion naira ($73.35 billion) as of July 2021. Innovations for Poverty Action is an affirmative action equal opportunity employer. The objectives of the Act will be implemented by a Federal Competition and Consumer Protection Commission and enforced by … CPC MISSION AND LEGAL FRAMEWORK. The Federal Competition and Consumer Protection Act 2019: Regulatory Implications for Merger Transactions in Nigeria. Malaysia Consumer Protection Act 1999, s 2(g) specifically excluded the protection for e-consumers. This is through measures that encompass, the production of worthwhile machinery directed at the promotion of quality in service in the aviation industry in … The Consumer Affairs Bureau is one of the key departments of the Nigerian Communications Commission. This law is the industry-specific legislation for the protection of electricity consumers and electricity governance generally. CONSUMER PROTECTION POLICY IN NIGERIA (A CASE STUDY OF SURVEY OF CONSUMERS IN ENUGU STATE) ABSTRACT Marketing as a profession and an academic discipline has undergone a rebirth which has made it’s principles more embracing and positive in it’s everyday application in improving product innovation. Nigeria is a party to several treaties such as the Patent Cooperation Treaty 1970 (the “PCT”), the Agreement on Trade-Related Aspects of Intellectual Property Rights 1995, the Paris Convention for the Protection of Industrial Property 1979, etc. Yusof and N.A. Federal … Consumer Complaint Form; Live chat agents can provide basic guidance and assistance. The telecommunications sector in Nigeria is an active participant in this development as seen in the accelerated growth of the industry with one innovation replacing The lack of sufficient awareness of their rights as well as the regulatory and enforcement mandates of the statutory watchdogs like the National Agency for Food and Drug Administration and Control (NAFDAC),Consumer Protection Council (CPC) and Standards Organisation of Nigeria (SON) puts a bitter icing on the cake of this malaise. about ENFORCEMENT OF CONSUMER PROTECTION IN NIGERIA: … Consequently, the Consumer is simply left Federal Competition and Consumer Protection Commission (FCCPC) has said the joint committee tackling violation of consumer rights in the money lending industry will shut down illegal businesses. Chief Executive Officer of the Commission, Mr Babatunde Irukera, disclosed this in an interview with NAN in Abuja on Sunday. On March 15 every year, global attention is drawn to the issues of consumers’ rights and responsibilities. Establishment and composition of the Consumer Protection Council, etc. b. Nigerian Civil Aviation Authority (NCAA) The Department of Consumer Protection under the Directorate of Air Transport of the NCAA is authorized to ensure the best service delivery to consumers of air transport in Nigeria. The consumers protection body set up by the Federal Government of Nigeria by law is the Nigerians’s Consumers Protection Council and the head of this body is Mrs Dupe Atoki. This website has considerable free resources, links to the relevant government and nonprofit agencies and guides to help you determine if an email, phone call or letter is from a fraudster or a legitimate source. Protection from hazardous products, services, and production processes. Consumer Protection 2021 . The Tide. Synopsis : Historical Analysis of Consumer Protection Laws in Nigeria written by B. Currently the enabling legislation is the Standards Organization of Nigeria Act, Cap S9. CONSUMER PROTECTION IN NIGERIA. Currently the enabling legislation is the Standards Organization of Nigeria Act, Cap S9. Consumer Protection in Relation to Quality of Service in the Telecommunications Sector in Nigeria. Federal Competition and Consumer Protection Commission (FCCPC) has said the joint committee tackling violation of consumer rights in the money lending industry will shut down illegal businesses. POPULAR ARTICLES ON: Consumer Protection from Nigeria. And it is increasingly busy. Politics General. The consumers protection body set up by the Federal Government of Nigeria by law is the Nigerians’s Consumers Protection Council and the head of this body is Mrs Dupe Atoki. By Dr. Joseph Nwobike, Ph.D, FCTI. 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